Your personal style delivered to your doorway.

Shipping & Delivery

•As an e-commerce company serving over 30 million customers worldwide, we send a large number of orders each day. We pack your orders using speedy yet diligent processes, ensuring nothing gets damaged on the way.

Our trusted shipping service providers:

de flagGermania• DPD  •  UPS  •  Fedex  •  DHL  •  Hermes
de flagFranța• CHRONOPOST  •  UPS  •  Fedex
de flagRegatul Unit• FASTDISPATCH  •  UPS  •  Fedex
de flagEU
(except German & France)		• GLS  • UPS  • Fedex • DHL

• Your order is usually delivered within 7 working days.

As soon as your order is on its way and has been handed over to one of our shipping service providers, you will receive your and tracking number via email. You can simply use your cargo tracking number to check the delivery status within the shipping service provider’s tracking portal. The delivery is free of charge if your order is over €30. If not, a delivery fee of €3.99 applies.

Not 100% happy with your order?

Return Policy

Sellers that offer ‘Free Return’ service will writen ‘Free Return’ on their item details page. With ‘Free Return’ service, you get 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It’s easy and fast:

Easy

  • Return items locally and easily: 1) Get the return code or label, 2) wait for door-to-door pickup service or take your package to the designated service point and, 3) lastly, wait for the local warehouse to confirm receipt of your returned package.
  • Remember to select ‘Return Goods” while opening the dispute.

Fast

  • Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.
  • Items will be processed at a local warehouse, instead of being sent back to the seller’s country of origin (eg China).

Service Scope

In addition, not all products on AliExpress.com include the Free Return service. The seller can choose whether or not to offer this extra service. Sellers that offer the Free Return service will have a label or icon on their product details page confirming this service is available.

Not all countries have Free Return service. At present, supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil and Israel.

• You have 30 days to try on your new outfits. If you’re not happy with your order, you can simply send back any items you don’t want to keep–for free! Just follow these easy steps:

Create your Return Label

Pack your items

Drop your package at the nearest drop-off point

Return Approval and Refund